Customer Service Representative

Careers at Clippings

Customer Service Representative

London

We're looking for a Customer Service Representative to join our team. In this role, you will be help prospect and existing customers with various questions and requests on a daily basis.

Your mission will be to deliver a delightful customer service by addressing questions and inquiries promptly and thoroughly.

Do you thrive in a fast-paced and competitive, yet team-oriented environment?Do you love being challenged and turning every opportunity into a sale? If the answer is yes, then Clippings might just be your next home.

Responsibilities include:

  • Answer incoming customer emails, calls and chat conversations
  • Help prospects and existing customers in using our website and gathering all the information about products and brands
  • Support prospects and existing customers in placing online orders
  • Maintain customer records by updating account information in the company CRM
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

What we're looking for

  • 2 + years of experience in customer-facing role
  • Ability to multi task and to make quick decisions and good follow up skills.
  • Strong customer service focus with ability to handle customers with a calm professional manner.
  • Team player with high degree of self-motivation
  • High school diploma or equivalent; college degree preferred
  • Passion for interior design and furniture

What we're offering

  • The opportunity to join a world-class team and play a key role in a fast-growing start-up that is revolutionising the design industry
  • A working environment that offers an exceptional freedom and the opportunity to develop your skills and knowledge at an extremely fast pace
  • Competitive salary plus commissions based on targets
  • Designer furnished, spacious loft office
  • A stocked kitchen to keep you fuelled
  • Team lunches and events

Who we are

Clippings is building the fastest growing platform in the interior design industry. Our aim is to offer a new way to source products and manage projects from inspiration to installation. We're using technology to streamline the process and reduce the time and cost required to create exceptional spaces.

Clippings was founded in 2014 by Adel Zakout and Tom Mallory. In 2018 we raised $15.4m in a series B round of funding backed by Advance Venture Partners and C4 Ventures.

How to apply

Please click here to apply.